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Only Kentucky hospital with a 5-star CMS rating

Rockcastle Regional Hospital and Respiratory Care Center is the only hospital in Kentucky to receive a five-star rating by the Centers for Medicare & Medicaid Services (CMS) for patient experience.
The rating is based on eleven areas of the patient experience, including nurse and doctor communication, cleanliness of the facility, staff responsiveness, pain management, and clarity of discharge instructions.

“Earning this rating is a reflection of the commitment our employees have to providing the best experience for our patients to achieve the best health outcomes,” said Cynthia Burton, RN, chief nursing officer.

The rating was awarded based on information from surveys reported between July 2015 and June 2016. The survey, known as the Hospital Consumer Assessment of Healthcare Providers and Systems Survey (HCAHPS), collects feedback from patients after their stay in the hospital.

“We have been using feedback from the HCAHPS surveys since 2006,” said Tammy Brock, RN, MSN, CPHRM, director of quality and patient safety at Rockcastle Regional. “This information helps us identify areas where we excel so we can further enhance that high level of service. If it reflects an aspect of care that needs development, we implement a change process to improve it.”

In Kentucky, Rockcastle Regional is the only five-star rated hospital. Forty-five percent of hospitals in the state received four stars, while another forty-five percent received three stars. Eight percent of hospitals received a two-star rating and there were no facilities rated one star.

Of the 3,436 hospitals included in the rating nationally, only five percent received a five-star rating. About a third of hospitals received a four-star rating. Forty-three percent received a three-star rating, while 16 percent received two stars, and two percent received one star.

Rockcastle Regional Hospital and Respiratory Care Center is a not-for-profit community healthcare system that operates an emergency department, a 20-bed acute care hospital, outpatient services, a 127-bed long-term care program for residents dependent upon mechanical ventilation and three rural health clinics. Rockcastle Regional Hospital was established in 1956 and is accredited by the Joint Commission. The organization is an eight-time Kentucky Hospital Association Quality Award Winner, a U.S. News & World Report Best Nursing Home for 2013 and 2014, a winner of the Women’s Choice Award for America’s 100 Best Hospitals for Patient Experience each year 2013-2017, named a Women’s Choice Award for one of America’s Best Hospitals for Emergency Care in 2015 and 2016, and a recipient of the 2013 Jackson Healthcare Charitable Services Award. For more information, please visit

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