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Only Kentucky hospital with a 5-star CMS rating

Rockcastle Regional Hospital and Respiratory Care Center is the only hospital in Kentucky to receive a five-star rating by the Centers for Medicare & Medicaid Services (CMS) for patient experience.
The rating is based on eleven areas of the patient experience, including nurse and doctor communication, cleanliness of the facility, staff responsiveness, pain management, and clarity of discharge instructions.

“Earning this rating is a reflection of the commitment our employees have to providing the best experience for our patients to achieve the best health outcomes,” said Cynthia Burton, RN, chief nursing officer.

The rating was awarded based on information from surveys reported between July 2015 and June 2016. The survey, known as the Hospital Consumer Assessment of Healthcare Providers and Systems Survey (HCAHPS), collects feedback from patients after their stay in the hospital.

“We have been using feedback from the HCAHPS surveys since 2006,” said Tammy Brock, RN, MSN, CPHRM, director of quality and patient safety at Rockcastle Regional. “This information helps us identify areas where we excel so we can further enhance that high level of service. If it reflects an aspect of care that needs development, we implement a change process to improve it.”

In Kentucky, Rockcastle Regional is the only five-star rated hospital. Forty-five percent of hospitals in the state received four stars, while another forty-five percent received three stars. Eight percent of hospitals received a two-star rating and there were no facilities rated one star.

Of the 3,436 hospitals included in the rating nationally, only five percent received a five-star rating. About a third of hospitals received a four-star rating. Forty-three percent received a three-star rating, while 16 percent received two stars, and two percent received one star.

Rockcastle Regional Hospital and Respiratory Care Center is a not-for-profit community healthcare system that operates an emergency department, a 20-bed acute care hospital, outpatient services, a 127-bed long-term care program for residents dependent upon mechanical ventilation and three rural health clinics. Rockcastle Regional Hospital was established in 1956 and is accredited by the Joint Commission. The organization is an eight-time Kentucky Hospital Association Quality Award Winner, a U.S. News & World Report Best Nursing Home for 2013 and 2014, a winner of the Women’s Choice Award for America’s 100 Best Hospitals for Patient Experience each year 2013-2017, named a Women’s Choice Award for one of America’s Best Hospitals for Emergency Care in 2015 and 2016, and a recipient of the 2013 Jackson Healthcare Charitable Services Award. For more information, please visit www.rockcastleregional.org.

Excellence in Patient Care Award

Rockcastle Regional Wins Coveted Studer Group Excellence in Patient Care Award

Hospitals today are tasked with constantly providing higher quality care at a lower cost. Every aspect of the patient experience must be approached with a passion for excellence and an eye toward efficiency and effectiveness. It’s not easy. That’s why receiving an Excellence in Patient Care Award—presented by Studer Group®, a Huron solution—is considered an honor in the industry.

Rockcastle Regional will be awarded that honor in August. Specifically, the Mt. Vernon, KY, organization is being recognized for exemplary results related to communication with doctors as measured by the HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) survey. Organizations receiving this award achieved a ranking at or above the 90th percentile for patients discharged in 2016 as measured by the HCAHPS patient experience survey required by the Centers for Medicare & Medicaid Services.

Excellence in Patient Care Awards are presented annually to a select group of organizations from Studer Group’s partner base of hospitals, health systems, and physician organizations. To be eligible for an award, an organization must demonstrate outstanding performance and achievement in patient care, employee engagement, or physician engagement.

The awards will be presented at the 15th annual What’s Right in Health Care® best practices conference, which will take place Aug. 1-3, 2017, in Chicago, Illinois. The conference attracts administrative and clinical healthcare professionals from the U.S., Canada, Australia, and beyond.

What’s Right in Health Care aims to improve healthcare for patients, physicians, and staff through peer-to-peer sharing of leading practices. Presenters will share the strategies and tactics contributing to their top results in areas such as patient safety, emergency department wait times, and employee satisfaction.

“We are so proud of all the healthcare organizations that are receiving awards for their outstanding results on this survey,” says Debbie Ritchie, president of Studer Group. “Excellent HCAHPS performance is a true reflection of their commitment to engage with patients and provide them the absolute best possible care. We are grateful to work with such passionate, purpose-driven organizations.”

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About Studer Group®, a Huron solution: Studer Group is an outcomes-based healthcare performance improvement firm that works with healthcare organizations in the United States, Canada, and beyond, teaching them how to achieve, sustain, and accelerate exceptional clinical, operational, and financial results. To learn more about Studer Group, a Huron solution, visit studergroup.com.

Board chairman Lambert receives honor

The Kentucky Hospital Association (KHA) presented several awards during the Association’s Awards Luncheon on May 19, at the 88th Annual KHA Convention in Lexington. KHA’s Health Care Governance Leadership Award, which recognizes individuals who have had a positive and sustainable impact on the quality of care in their community, was presented to Former Kentucky Supreme Court Chief Justice Joseph Lambert, board chair of Rockcastle Regional Hospital and Respiratory Care Center in Mount Vernon.

Serving as the board chair of Rockcastle Regional Hospital and Respiratory Care Center, Joseph Lambert has given decades of service to the organization, the local and regional community, and to the Commonwealth of Kentucky.

“I am honored by this award from the hospital association,” Lambert said. “I have been privileged to serve with many other board members, physicians, and members of the hospital staff. They have been, and continue to be, the most dedicated people I have ever known.”

Elected to the Supreme Court of Kentucky in 1986, he served the people of Kentucky as a justice for 22 years. In 1998, he became Kentucky’s fourth chief justice by a majority vote of his fellow justices and was subsequently elected to two additional four-year terms as chief justice. During his tenure, he focused on implementing cutting-edge programs throughout the Commonwealth. Justice Lambert counts among his most significant accomplishments the 2002 passage of the amendment that made Family Court a permanent part of the Kentucky Constitution.

A native of Rockcastle County, Lambert has been steadfast in his support of his local community through his involvement and leadership in various civic organizations. Following in his father’s footsteps, he has served on the board of directors at Rockcastle Regional Hospital since 1988, and was elected chair in 1989.

During his time as chair, the hospital has seen tremendous growth as a regional health care provider and as a well-known leader in community outreach. Beginning with 32 ventilator care beds, and with multiple expansions through the years, the organization will soon become the largest freestanding ventilator-dependent facility in the nation when it opens its newest addition of 28 beds this spring, bringing the total to 121 beds. The Respiratory Care Center has become nationally renowned for this specialized patient population. Accepting pediatric and adult patients from across the Commonwealth and extending to 28 states, Rockcastle Regional has remarkable success with weaning mechanically ventilated patients with an average wean rate of 40 percent.

However, growth has not only been experienced within the Respiratory Care Center. In 1998, a state-of-the-art medical arts complex opened, bringing more than 40 health care specialties to the community. An Outpatient Services Building was added in 2007 and in 2014 a 32,000 square-foot facility, which supports two primary care clinics and a general surgery practice, opened. These efforts significantly increased access to primary and specialty care for patients throughout the region.

Joint Commission accredited since 1999, Rockcastle Regional has also received national recognition for ventilator care and received numerous awards and recognitions, including the Excellence in Patient Care Award from the Studer Group and eight KHA Quality Awards.

It is the strong dedication of individuals like Joseph Lambert that make such accomplishments possible and demonstrate the dedication the KHA Governance Award honors.

Dinner with Dr. Callie Shaffer

You’re invited to a free catered dinner and presentation entitled “Keys to Your Child’s Health” with Dr. Callie Shaffer, Pediatrician. Join us June 20, 2017 from 5:30 – 6:30 pm at Rockcastle Regional Hospital Wellness Center. Door Prizes include 4-pack tickets to Somersplash Waterpark (8 sets available)! To sign up, please call Kayla Rowe at 256-7767 by Monday, June 19.

Brodhead Family Care now open

Finley Hendrickson, M.D., returns to Brodhead to practice family medicine

Rockcastle Regional Hospital and Dr. Finley Hendrickson, along with nurse practitioner Barbara Prather, are bringing family health care to the town of Brodhead.

Brodhead Family Care, part of Rockcastle Regional Hospital’s healthcare system, is now open and offering the same quality services as the hospital’s main campus in Mt. Vernon.

Dr. Hendrickson, a native of Brodhead, and Barbara Prather, an Advanced Practice Registered Nurse, are seeing patients there in a newly renovated office building at 46 West Main Street.

Dr. Hendrickson retired from his Danville practice in 2016, and when the opportunity arose, he was ready to begin practicing in his hometown.

“I always thought Brodhead is a place that needs a rural health clinic,” he said. “This gives people in Brodhead and Crab Orchard a place they can go to get the care they need.”

The practice, which is open 8 a.m. – 5 p.m. Monday through Friday, features new exam rooms and equipment. The staff – receptionist Heather Bustle and nurse Hope Johnson – are also from Brodhead.
“I’ve been impressed with the staff and facility,” Dr. Hendrickson said, “and the hospital has been very supportive.”

“We’re very pleased to be able to provide this level of quality care to the residents of Brodhead and Crab Orchard,” said Stephen A. Estes, Rockcastle Regional president and CEO. “With Dr. Hendrickson’s years of experience and the level of respect he has earned, and given that he is from Brodhead, we couldn’t have found a better fit. Add to that the experience of Barbara Prather, and we feel confident that we are meeting the need for family care in Brodhead.”

Prather brings more than 30 years of experience as a nurse in varied settings, but she’s always been attracted to family practice, and she knew that’s what she wanted to pursue once she became a nurse practitioner.

“I chose to be a family nurse practitioner so I could work directly with people of all ages,” said Prather, who lives in Somerset. “I want to help them to live healthier lives.”

To make an appointment or for more information, call 758-4748.

Ranked 4th in the nation for patient room cleanliness

Rockcastle Regional Hospital and Respiratory Care Center has been ranked 4th in the nation for having the cleanest patient rooms, as reported by patients. Rockcastle Regional received an average score of 94 percent, while the national average of all hospitals is 74 percent.

Becker’s Hospital Review released the list of hospitals based on data reported by The Centers for Medicare and Medicaid Services’ (CMS) Consumer Assessment of Healthcare Providers (HCAHPS) survey. The results are based on patient feedback that their room and bathroom were always clean and reflect responses from April 2015 through March 2016, the most recent data available on the CMS Hospital Compare website.

“We are exceptionally proud of the work we do every day to keep our patients safe in a healthy environment,” said Carol Bryant, Rockcastle Regional director of environmental services. “This recognition is a testament to our continued dedication and commitment to always providing our patients with the cleanest of rooms we can offer.”

While patient response data provided on the CMS Hospital Compare website is helpful, it really only provides a snapshot of patient responses from more than a year ago. As a standardized survey instrument to provide hospitals with patient feedback, CMS reports more up-to-date HCAHPS results to hospitals than is reported on Hospital Compare.

Looking at data from the last 24 months, Rockcastle Regional has received an average patient response score of 98 percent that their room and bathroom were always clean.

President and CEO of Rockcastle Regional, Stephen A. Estes attributes these sustained results to the hard work of the environmental services staff around the clock. “Patient safety is at the core of everything we do at Rockcastle Regional. Exceptional care and quality outcomes cannot be achieved for our patients if they are not provided in a clean and safe environment. This is at the heart of our patient care.”

Rockcastle Regional named a Best Place to Work in Kentucky

Rockcastle Regional Hospital and Respiratory Care Center has been named a Best Place to Work in Kentucky for 2017 by the Kentucky Chamber of Commerce and the Kentucky Society for Human Resource Management (KYSHRM). This is Rockcastle Regional’s second year-in-a-row to be named to the list.

“We are incredibly proud to be named a Best Place to Work in Kentucky,” said Carmen Poynter, human resources director at Rockcastle Regional. “Our goal is to create a work environment that attracts talented individuals who choose to be employed at Rockcastle Regional because they believe in our mission and core values. Our employees take great pride in being part of a team that conducts purposeful, worthwhile, and meaningful work.”

Winners from across the state have been selected in three categories: small companies of 15-149 employees, medium companies of 150-499 employees, and large companies consisting of 500 or more employees. Rockcastle Regional was named a winner in the large company category based on its 678 employees. The selection process, managed by Best Companies Group, is based on an assessment of the company’s employee policies and procedures and the results of an internal employee survey.

The competition is a multi-year initiative designed to motivate companies in the Commonwealth to focus, measure, and move their workplace environments toward excellence.

“Engaged employees who are dedicated to the highest standards of job performance are the foundation for great organizations,” said Stephen A. Estes, Rockcastle Regional president and CEO. “For healthcare organizations in particular, studies have shown a correlation in engaged employees and the delivery of higher quality care, resulting in better health outcomes for patients. That’s why we are committed to creating the best workplace for our employees, because ultimately, that’s what’s best for our patients.”

Rockcastle Regional will be recognized at an awards dinner on April 26 where the final winner rankings will be announced.

For more information about career opportunities at Rockcastle Regional, or to apply for a job, please visit www.rockcastleregional.org/careers.

Rockcastle Regional Hospital and Respiratory Care Center is a not-for-profit community healthcare system that operates an emergency department, outpatient services, a 20-bed acute care hospital, a 99-bed long-term care program for residents dependent upon mechanical ventilation and three rural health clinics. Rockcastle Regional Hospital was established in 1956 and is accredited by the Joint Commission. The organization is an eight-time Kentucky Hospital Association Quality Award Winner, a U.S. News & World Report Best Nursing Home for 2013 and 2014, a winner of the Women’s Choice Award for America’s 100 Best Hospitals for Patient Experience 2013-2015, was recognized with the Women’s Choice Award as an America’s Best Emergency Care Hospital in 2015 and 2016, and a recipient of the 2013 Jackson Healthcare Charitable Services Award. For more information, please visit www.rockcastleregional.org.

Dinner with Dr. Bakhos

You’re invited to a free catered dinner and presentation:

All About Colon Cancer

Introducing
Dr. William Bakhos
Surgeon • Rockcastle Regional

Join us
Tuesday, March 21
6:00 p.m. • Rockcastle Middle School

To sign up, please call Kayla Rowe at 256-7767 by Monday, March 20 at 4 p.m.

Open Interviews: SRNAs

Open Interviews
State Registered Nurse Aides

Rockcastle Regional Hospital & Respiratory Care Center in Mt. Vernon is holding open interviews for SRNAs on March 21-22 and 28-29 from 9 to 11 a.m. in the Outpatient Services Center third floor Human Resources office (110 Newcomb Avenue, Mt. Vernon, KY). Must be an active nurse aide with the Kentucky Nurse Aide Registry. High school diploma or equivalent is required.

Full-Time Benefits Include:
-Paid Vacation & PTO
-Health, Dental, & Vision Insurance
-Employer Paid Life Insurance
-Employee Wellness Program
-401K Retirement Program
-Onsite daycare/child development center

Second time winning “Best Places to Work”

Rockcastle Regional Hospital and Respiratory Care Center has been named a “Best Places to Work in Kentucky” for 2017 by the Kentucky Chamber of Commerce and the Kentucky Society for Human Resource Management (KYSHRM). This is Rockcastle Regional’s second year-in-a-row to be named to the list.

“We are incredibly proud to be named a Best Place to Work in Kentucky,” said Carmen Poynter, human resources director at Rockcastle Regional. “Our goal is to create a work environment that attracts talented individuals who choose to be employed at Rockcastle Regional because they believe in our mission and core values. Our employees take great pride in being part of a team that conducts purposeful, worthwhile, and meaningful work.”

Winners from across the state have been selected in three categories: small companies of 15-149 employees, medium companies of 150-499 employees, and large companies consisting of 500 or more employees. Rockcastle Regional was named a winner in the large company category based on its 678 employees. The selection process, managed by Best Companies Group, is based on an assessment of the company’s employee policies and procedures and the results of an internal employee survey.

The competition is a multi-year initiative designed to motivate companies in the Commonwealth to focus, measure, and move their workplace environments toward excellence.

“Engaged employees who are dedicated to the highest standards of job performance are the foundation for great organizations,” said Stephen A. Estes, Rockcastle Regional president and CEO. “For healthcare organizations in particular, studies have shown a correlation in engaged employees and the delivery of higher quality care, resulting in better health outcomes for patients. That’s why we are committed to creating the best workplace for our employees, because ultimately, that’s what’s best for our patients.”

Rockcastle Regional will be recognized at an awards dinner on April 26 where the final winner rankings will be announced.

For more information about career opportunities at Rockcastle Regional, or to apply for a job, please visit www.rockcastleregional.org/careers.

Rockcastle Regional Hospital and Respiratory Care Center is a not-for-profit community healthcare system that operates an emergency department, outpatient services, a 20-bed acute care hospital, a 99-bed long-term care program for residents dependent upon mechanical ventilation and three rural health clinics. Rockcastle Regional Hospital was established in 1956 and is accredited by the Joint Commission. The organization is an eight-time Kentucky Hospital Association Quality Award Winner, a U.S. News & World Report Best Nursing Home for 2013 and 2014, a winner of the Women’s Choice Award for America’s 100 Best Hospitals for Patient Experience 2013-2017, was recognized with the Women’s Choice Award as an America’s Best Emergency Care Hospital in 2015 and 2016, and a recipient of the 2013 Jackson Healthcare Charitable Services Award. For more information, please visit www.rockcastleregional.org.

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145 Newcomb Avenue - Mt. Vernon, Kentucky 40456 Ph: (606) 256-2195 E: info@rhrcc.org
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